Terms & Conditions

Child Policy
Well behaved Children under 16 are welcome under the supervision of a responsible adult or guardian. Children are permitted in the restaurant for the duration of a meal but we insist that for the safety of guests, other customers and staff, they must remain seated except for visits to the toilet. They must not be allowed to run around or be disruptive whilst on the premises. Children may have access to the Lounge, the Pool Room and the Toilets, but they are not permitted in the Bar. Any parent or guardian who fails to control the behaviour of their child will be asked to leave. We realise this may seem harsh but our objective is to provide a welcoming and comfortable environment for our adult clientele and some parents do seem to be immune to the noise and bad behaviour of their own children. If you have any questions regarding these rules, please contact us.

Terms & Conditions

1. Booking and Cancellation
1.1 Upon the acceptance of a booking, The Fforest Inn Hotel shall require credit/ debit card details ( hereafter referred to as card ) to secure the booking and we reserve the right to charge the card without any additional consent being required for cancellations falling outside the permitted time scales.
1.2 An advance booking of a room will be considered to be provisional until above details ( 1.1) are received and funds are cleared. This must be within 7 days of the date of arrival
1.3 Acceptance of a booking, whether verbally or in writing, creates a legally binding contract between the Hotel and the person from whom the booking has been accepted.
1.4 The number of people occupying a room must not exceed the maximum number stated.
( Twin 2 persons, Double 2 persons, )
1.5 In the event of a cancellation, the following shall apply, except in the case of cancellation by the Hotel for the reasons contained in clause 1.6.
1.5.1 Cancellation: your reservation is made with Robert & Wendy Whitehouse trading as The Fforest Inn Hotel and represents a legally binding contract between you and the Hotel.
1.5.2 For bookings of 2 rooms or more, and/or 3 nights or more, and/or special events and public holidays, we require a minimum of 21 days notice of cancellation or amendment of any reservation to avoid a cancellation charge of at least 50% of the total value of the reservation. For other bookings, a minimum of 7 days notice is required to avoid a cancellation charge of at least 50% of the total value of the reservation.
1.5.3 In the case of non-arrival by the Guest, the Guest shall pay to the Hotel a cancellation fee up to the full amount.
1.5.4 The Hotel shall endeavour to re-let the accommodation but failing this, the cancellation fee shall be equivalent to the total cost of the booking except where this was calculated on a discounted or package basis in which case the cancellation fee will be the normal rate multiplied by the number of nights of the booking.
1.6 The Hotel reserves the right to cancel a booking forthwith and without liability on its part in the event of damage or destruction to the Hotel by fire or other causes, any shortage of labour or food supplies, or any other cause beyond the control of the Hotel which shall prevent it from performing its obligations in connection with any booking.  In such an event the Hotel will refund all or part of a deposit made but will have no further liability to the Guest.
1.7 Where the Guest gives card details to the Hotel in order to guarantee a booking or in order to make payment of a deposit then it is agreed between the parties that in the event of cancellation or non-arrival the Hotel may debit the Guest’s card with the full amount of the cancellation charge as set out in clause 1.6 less an allowance for any deposit or payment already received.
By entering into this contract, you are authorising charges to be made to your card without any additional consent being required.

2. Payment  
Payment of the bill for accommodation and food and other services shall be made in full prior to departure from the Hotel.  

3. Occupancy  
Occupancy shall be from 4.00pm on the day of arrival and to no later than 11.00am on the day of departure, unless special arrangements have been agreed in advance. It is necessary to clean and air the rooms between guests departing and arriving, therefore, we reserve the right to automatically charge a further night’s accommodation to any guests who do not vacate their room by 11.00am.

4. Prices  
4.1 All prices for accommodation, food and beverages are stated in pounds sterling and include VAT.
4.2 All price increases resulting from Government Regulations or legislation or local taxes or charges will be re-charged to the Guest.  

5. Loss of or damage to Guest’s Property  
5.1 The Hotel does not accept responsibility for loss of or damage to any cash, money, jewellery or other articles of value unless they are deposited upon arrival for safe keeping.
5.2 In the event of negligence on the part of the Hotel which gives rise to loss of or damage to property belonging to a Guest the Hotel’s limit of liability will be limited to £50 for any single article and subject to a total of £100 in the case of any one Guest.  No liability is accepted for any consequential loss arising from loss or damage to property of the Guest.
5.3 The Hotel does not accept responsibility for loss of or damage to motor cars, bicycles or other vehicles of any kind, or any property lost in them; or horses or other live animals including pets.
5.4 The Hotel refers to and relies upon The Hotel Proprietors Act 1956.  

6. Loss from or damage to Hotel Property  
6.1 Guests shall indemnify the Hotel for any loss from or damage to the Hotel or the furnishings and equipment therein caused by the wilful act or default of the Guest or persons or animals within their control.
6.2 The Guest shall pay to the Hotel on demand the amount required to make good or remedy the damage, or replace any items missing from the Hotel. If the loss or damage is discovered after the guest has left the Hotel, we reserve the right to charge your credit card without any additional consent being required. If necessary, an invoice can be provided for the costs incurred.
6.3 If in the opinion of the Hotel the Guest or anyone staying with the Guest is not suitable to continue their occupation because of unreasonable behaviour, damage or nuisance to other parties, the Hotel is entitled to treat the contract as at an end and the Guest may be asked to vacate their room.  The Guest will remain liable for the whole cost of the booking and no refund shall be due.  

7. Complaints  
7.1 If the Guest has a complaint concerning any aspect of the services provided by the Hotel then it is the duty of the Guest to inform the Hotel immediately, or as soon as is reasonably practicable and in any event before the termination of the stay.
7.2 It is specifically agreed between the parties that failure by the Guest to notify the Hotel of any complaints in accordance with the timescale set out in clause 7.1 will entitle the Hotel to refuse to entertain the complaint, irrespective of the merits of the complaint.  

8. No Smoking Policy  
8.1 The hotel operates a no smoking policy.
8.2 Guests are politely asked not to smoke and the hotel reserves the right to terminate this contract and ask guests that continue to disregard this policy to leave the premises. 
8.3 Without prejudice to the aforementioned the guest, when entering into this contract, specifically accepts liability for any damage caused to persons or property through wilfully smoking in the Hotel which is against the law. 
8.4 We reserve the right to charge to your card without any additional consent being required for any damage incurred as a result of wilfully smoking in the Hotel.
9. General Points  
9.1 The Guest shall not arrange for the delivery of or deliver any goods or materials to the Hotel without prior arrangement with the Hotel.
9.2 The guest shall not store or place on the perimeter of or in the hotel any inflammable, combustible or objectionable substances or liquid.
9.3 The Hotel does not allow food or drink other than that purchased on the premises to be consumed unless by prior arrangement.  
9.4 To comply with Environmental Health regulations, and for the general comfort and safety of guests and customers, no pets are allowed on the premises. Guide Dogs and Hearing Dogs for the Deaf can be permitted with prior permission.

10. Access Statement
Accessibility would depend on the level of disability of a wheelchair user. Unfortunately because of the age and architecture of the building, access for a wheelchair user would be particularly difficult. Whilst we would do everything possible to accommodate the needs of anyone with a disability, all of our guest bedrooms are located on the first floor and the access to the bar, restaurant and ladies / gents toilets all involve two or more steps. Guests and Customers are advised to contact us in advance to discuss their particular requirements.

We regret that we are not able to accommodate any person(s) with a serious and/or life-threatening nut or food allergy as we cannot guarantee the provenance of every item of food in our kitchen. We are happy to cater for any other dietary needs, such as gluten-free, vegetarian or vegan diets, but please tell us about your particular requirements at the time of booking.

Waiver  
The failure of the Hotel to enforce or exercise, at any time, or for any period of time, any term of, or any right Pursuant to this Agreement does not constitute and shall not be construed as a waiver of such term or right.  
Legal Provision  
The construction, validity and performance of this Agreement is governed by the law of England and the parties submit to the jurisdiction of the English Courts. The Guest agrees that the Contract with the Hotel is made at the Hotel’s premises and that any proceedings between the parties shall be conducted in the County Court nearest to the Hotel.  

Clause Headings  
Clause headings are for convenience only and do not form part of or affect the interpretation of this Agreement.

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